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FAQ

Find answers to all your questions in our comprehensive FAQ section. Covering a wide range of topics from product information, usage instructions, shipping policies, to customer service inquiries. Our FAQs are designed to provide you with detailed, clear, and helpful information to enhance your experience with our products and services. Whether you're a new visitor or a returning customer, our FAQ page is here to assist you with any queries you may have. Navigate through our user-friendly FAQ section for quick, reliable answers and insights!

General Questions

Once your order is shipped, you will receive a tracking number via email. You can use this number to check the status of your delivery.

No, an account is not necessary to place an order with us. You can proceed with your purchase using our guest checkout option. However, we do recommend creating an account for a more streamlined and convenient shopping experience. Having an account allows you to track your orders, save your shipping information for future purchases, and receive updates on new products and special offers. Creating an account is quick and easy, and it can enhance your shopping experience with us.

We accept a variety of payment methods including major credit cards (Visa, MasterCard, Discover, American Express), Zello, ACH and bank wire transfers.

We ship with USPS, FedEx, DHL, and UPS. You can choose the most suitable method for you while placing an order.

Orders are processed for shipment during normal business hours (Mon - Fri, excluding Holidays). We ship usually the same or next business day. Domestic delivery usually takes 2-4 business days.

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Refunds are processed upon receipt and inspection of the returned items.

Yes, we do offer international shipping. Shipping costs and delivery times vary depending on the destination. We do not guarantee the delivery of international shipments. When you order international packages, you do so at your own risk. The confirmation of dispatch is provided by a tracking number. Once the package has left our post office, we are no longer responsible for its delivery. This includes delivery time, customs clearance, and any loss or damage that occurs during transit to the recipient.

No, there are no hidden fees. The price you see at checkout is the final price you pay, including shipping costs.

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a free replacement or a refund as soon as possible.